Benchmarking and Information Services Service Listing
Press Ganey Associates, Inc.
Barry Fleming
866-245-2281
www.pressganey.com
For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide and their financial performance. The company offers best-in-class consulting, the largest comparative customer feedback databases, actionable data, industry-leading research, solution resources, and unparalleled customer service. Press Ganey currently partners with more than 10,000 health care facilities?including over 45% of U.S. hospitals?to measure and improve the quality of their care and their bottom line.
Specifically, Press Ganey partners with hospitals, medical practices, home care agencies, and other health care providers to enhance organizational outcomes including patient perceptions, community image, patient safety, employee engagement, physician relations, clinical outcomes, patient flow optimization, and financial results.
The Healthcare Business of Thomson Reuters - Clinical Performance
Jamey Motter, Thomson Reuters
919-787-7160
Jim Hauge, NCHA
919-677-4235
healthcare.thomsonreuters.com/provider
Thomson Reuters is the leading provider of decision support solutions helping hospitals and clinicians improve clinical quality and performance. With the largest national repository of health care intelligence and benchmarking information, Thomson Reuters gives you access to comprehensive, results-oriented information to help manage costs, improve performance and enhance the quality of healthcare.
Tools include:
CareDiscovery
The CareDiscovery clinical performance improvement solution provides a powerful view of hospital and health system clinical performance supporting continual quality improvement. With the most robust benchmarks available, you can detect unseen inefficiencies, prioritize opportunities and set improvement goals based on relevant, dependable quantitative information. Only CareDiscovery assembles all your clinical performance improvement initiatives in a single, unified system.
CareDiscovery Solutions afford you the single-source insight you need to improve the quality and efficiency of patient safety, patient flow, and patient care.
CareDiscovery Quality Measures Solution
CareDiscovery Quality Measures is the best-in-class regulatory reporting solution from Thomson Reuters, the nation?s largest ORYX core measures vendor. Drawing upon the combined expertise of Medstat and Solucient, Quality Measures helps you deliver efficient and reliable reporting, thereby ensuring your performance-based reimbursement and protecting your market share. With 99-percent on-time submission to Joint Commission, and 98-percent acceptance by CMS, Quality Measures can save you time and resources.
The Healthcare Business of Thomson Reuters - North Carolina Hospital Association Patient Data System (NCHA PDS)
Jamey Motter, Thomson Reuters
919-787-7160
Jim Hauge, NCHA
919-677-4235
healthcare.thomsonreuters.com/provider
More than ever before, hospitals must deliver superior clinical value and solid financial results. Keeping up with hospital quality initiatives, resource utilization and market performance is vital and can be time consuming. Successful organizations make sound decisions based on timely, reliable information to focus on key opportunities. The NCHA PDS from Thomson Reuters is a solution specifically for NCHA members, delivering business critical information to help members quickly and easily assess hospital performance and identify potential opportunities for improving care delivery.
Hospital senior management gains information on mission-critical performance metrics, trends and potential opportunities overall and by service line, includes: mortality, complications, length of stay, costs, charges and market share.
To participate in the NCHA PDS, a member submits its UB-92 data quarterly to Thomson Reuters. Audits are run against the data to ensure the accuracy and reliability of the information. Participating hospitals then receive Care Comparison reports on a quarterly basis.
Care Comparison reports equip decision makers with actionable information based on the most current and comprehensive patient data available for your hospital and its market. And, it supports the NCHA's advocacy efforts on members' behalf.
The Healthcare Business of Thomson Reuters - Operational and Financial Information
Jamey Motter, Thomson Reuters
919-787-7160
Jim Hauge, NCHA
919-677-4235
healthcare.thomsonreuters.com/provider
The proprietary and public databases from Thomson Reuters provide healthcare facility and system financial, operational, and departmental information that can be utilized to achieve operational improvement goals. Operational managers assess performance, resource utilization trends and comparative benchmarks to identify financial opportunities and improve operational efficiency.
Tools include:
ACTION O-I
The ACTION O-I operational benchmarking solution offers a wealth of detailed comparative performance and resource utilization data, with more departments and more information within those departments, to give you precise comparisons and more relevant detail to support your analysis. The ACTION O-I operational improvement program utilizes a Web-based comparative tool and supporting services, and a robust data integrity program with real-time checking of client-supplied data.
ProviderView
ProviderView delivers benchmarking information to identify improvement opportunities, including over 900 financial and operational elements from Medicare cost reports for nearly every acute care and long-term care facility in the country.
The Healthcare Business of Thomson Reuters - Strategic Planning and Marketing
Jamey Motter, Thomson Reuters
919-787-7160
Jim Hauge, NCHA
919-677-4235
healthcare.thomsonreuters.com/provider
Planning for the future is critical to success. The strategic planning suite from the Thomson Reuters enables users to determine the healthcare needs of the communities they serve and deliver optimum care at the right location for the right investment. Market planners rely on Thomson Reuters for powerful market insight and projections to maximize market growth opportunities while reducing investment risk. Marketing gains insight to improve customer relationships and increase marketing impact.
Tools include:
Market Expert enables you to analyze healthcare utilization and consumer data to better understand and predict the healthcare needs and buying habits within the community--shaping effective business development strategies. It provides the most local, reliable and comprehensive quantitative forecasting intelligence and market analysis and delivers relevant inpatient and outpatient market insight to help you identify patient migration, payer statistics, and physician referral patterns and trends.
crmView is a customer relationship management tool that allows you to collect data from across your organization and build an integrated customer database to fuel your marketing programs. Understanding your key customers is the first step toward attracting more. With crmView, you can establish a comprehensive CRM infrastructure that allows you to mine your customer data and understand who your most profitable customers are, from their first encounter to ongoing activity and utilization across the care continuum. Understand what services they utilize, identify opportunities for cross-sell or service line growth, quantify the market opportunity for attracting new customers, and measure your performance against ROI. crmView helps you develop effective, targeted marketing programs based on combined insight from your own hospital customer information and industry leading health care consumer research--to improve customer relationships and increase marketing impact.
Outpatient Profiles provide hard-to-find information based on one of the largest outpatient data sets in the industry. With Outpatient Profiles, you can quantify current outpatient volumes, determine sites of service, evaluate your market position and assess your competitors. Identify where outpatient business is going and target key physicians in your strategic and service-line planning process. You'll also learn which physicians to engage in capital purchasing decisions--and have the information you need to support the evaluation process.
Verge Solutions, LLC
Kristy Stehney
843-628-4168 Ext 122
www.verge-solutions.com
Verge Solutions helps hospitals & health systems to track and monitor:
- Regulatory and Accreditation Compliance
- Audit & Data Collection
- Incident Reporting & Management
- Policy & Document Centralization
- Project Management
- Committee and Workflow Management
- Credentialing, Re-credentialing and Privileges Management
- FPPE/OPPE process management